At Empathy Community Services, we believe that everyone has the right to be safe, respected and included - and to have choice and control over their lives.
Our passion is to help empower people with a disability to recover their independence in a safe and secure environment, with zero tolerance to harm, abuse, and negligence.
Our Mission
Our mission is to provide exceptional support services to those with a disability, empowering every individual to thrive and live their best lives. We support you the way you want to be supported.
Our Vision
Empathy is at the heart of our organization, and we are dedicated to supporting individuals with disabilities while actively fostering an inclusive community that values and embraces diversity.
Our Core Values
Kindness
Dignity
Respect
Diversity
Empathy
Integrity
Our Values
Customer Centric Culture
At Empathy Community Services, we cultivate a mindset, a philosophy and cultural identity, that empowers our staff to serve our customers in the best way possible. We recognise that our participants have different needs and expectations, so we aim to match our participants with the right support worker to help them achieve their NDIS goals.
Integrity
It is vital we work with trust, transparency, and honesty. Integrity at all levels and across all activities within Empathy Community Services is key to our day-to-day interactions with participants, their families, carers, and stakeholders. Our staff are respectful, trustworthy, and dedicated to helping our participants achieve their NDIS goals.
Kindness
Empathy is at the heart of our organization, and we are dedicated to supporting individuals with disabilities while actively fostering an inclusive community that values and embraces diversity.
Our staff are caring, responsive, and communicate with a personal touch. We value our participants, their family, carers, and stakeholders’ views. Empathy Community Services embraces diversity, and we have a zero tolerance to abuse, harm, and neglect.
Dignity and Respect
We appreciate and celebrate that everyone is different in their own unique ways, and we believe that everyone deserves to be treated with dignity and respect. We strive to ensure that each individual feels valued, seen, heard, and well supported.
Family
As a multicultural and family-oriented service provider, we aim to create a nurturing place for individual beliefs, values, truth, love, happiness, and connection. We aim to provide the opportunity for each individual to become independent and thrive within their community.
Our People
We value our employees; they are the backbone of our business and as such employees are engaged, collaborative, and highly communicative with one another. We provide an environment where people can perform at their peak, and we offer and promote a healthy work/life balance and opportunities for career development.
Our Team
Careers
Careers
Empathy Community Services is committed to empowering people to live life their way. Become a part of one of Queensland’s most trusted diversified providers of in-home care and disability services, independent and supported living, and allied health services, and help provide the holistic care, service and companionship that has been our hallmark since the very beginning.
Job Opportunities
Whether we’re on the road, in people’s homes or in our centres, everything our dedicated and passionate team of more than 50 people do is built on our commitment to recognising individuals while enabling independence, choice and freedom.
If this sounds like you, browse Empathy Community Services jobs to find the right role for you
NDIS Onboarding Coordinator
Role Description for NDIS Onboarding Coordinator
Empathy, diversity, and inclusion are at the core of who we are at Empathy Community Services. Our organization is committed to providing a high standard of service to our participants, helping them to live their best lives.
Our team environment is based on collaboration, respect, shared values, and a commitment to serve our community.
We are seeking a reliable, experienced, and professional Onboarding Coordinator to support our participants
Position Primary Purpose:
The primary purpose of this position is to ensure the smooth and timely administration of NDIS agreements and billing, including process improvements where possible.
Reporting
The NDIS Onboarding Coordinator reports to the Operations Manager and works in partnership with the Accountant and Finance Officer on NDIS administration, billing, and collections.
Role Description:
Responsible for the administration of NDIS agreements and billing for teams without dedicated support, and for liaising with other NDIS administration, intake, and co-ordination roles in the organization
Ensure timely and accurate issuing of new service agreements and updates. This involves:
- Liaison with Intake and clinical teams to ensure accurate client information and quoting,
- Monitoring client data across multiple systems including MYP and Participant folder in OneDrive.
- Maintaining and updating service agreement templates in line with NDIS and Organizational requirements
- Establishing and refining efficient processes to create, update and monitor client agreements.
- Ensure consistent record keeping and version control of client agreements in the relevant system.
- Respond to internal and external queries regarding NDIS agreements and administration in a professional and timely manner.
- Participate meet and greet of new participants and their families.
- Liaising with the clinical teams to carry out initial risk assessments of participants home and other places of support.
Manage NDIS Portal and participant Plan administration for the relevant participant including:
- Establishing and updating service bookings in line with service agreements and client plan data.
- Ensure client plan amounts and bookings are accurately reflected in the relevant systems including expiry dates and plan usage milestones.
- Provide regular and ad-hoc reports to Finance leadership and other NDIS staff.
- Ensure claims comply with NDIS Price guidelines and relevant regulations.
NDIS Billing and Finance Administration:
- In liaison with the accountant, process NDIS portal claiming and client billing in a timely and accurate manner.
- Assist the Accountant with NDIS collections and administration issues, including portal corrections and manual claims.
- Work with Intake and other NDIS staff across Empathy Community Service Admin team to streamline and automate processes across all systems.
Collaborate with the wider Empathy Community Services NDIS teams:
- Maintain good relationships and open communication with the wider Empathy Community Services to facilitate mutual sharing of information and knowledge. This will enable sharing awareness of any operational issues and matters for timely informed decisions.
- Maintain an environment of trust, respect, and collaboration with the extended teams, to ensure a congenial environment.
- Exhibit and promote a culture of ‘customer service’, trust and respect; to allow the finance team to be of great value and service to the wider organization.
Other Duties:
- Provide leave cover for other NDIS or finance administration staff as required.
- Actively participate in team meetings and other forums as required.
- Participate in quality projects as determined from time to time.
- Work with the team to ensure priorities in all the areas are met.
- Other ad-hoc tasks as required.
- Develop marketing materials in eMarketing to help grow the company,
- Roster management in MYP
- Approving and monitoring staff attendance in MYP
- Reviewing staff notes and updating continuous improvement spreadsheet.
- Designing electronic forms (as necessary) in MYP
- liaising with the HR Coordinator to ensure we have the right skills of staff to support our participants.
- Liaising with HR to investigate staff complaints, abuse, incidents, and debriefing staff if necessary.
- Management of the health and wellbeing project
- Grant applications
- Project implementations (incl. recruitment, purchase of items, source of service providers)
- Group activities (liaising with activity
Requirements:
- Excellent verbal and written communication skills
- Excellent time management skills with the ability to prioritize and complete tasks effectively
- Minimum of 2 years NDIS experience
- Valid Drivers License
- NDIS Worker Screening Card
- WWC Blue Card
We offer:
- A supportive team environment
- Training and development
- Flexible work/life balance
- Full time or part time hours
- Opportunities to develop your career
- Competitive salary
This position is available immediately. Please email your resume and cover letter to HR at
hello@empathycs.com.au
