At Empathy Community Services, we believe that everyone has the right to be safe, respected and included - and to have choice and control over their lives.
Our passion is to help empower people with a disability to recover their independence in a safe and secure environment, with zero tolerance to harm, abuse, and negligence.

Our Mission
Our mission is to provide exceptional support services to those with a disability, empowering every individual to thrive and live their best lives. We support you the way you want to be supported.


Our Vision
Empathy is at the heart of our organization, and we are dedicated to supporting individuals with disabilities while actively fostering an inclusive community that values and embraces diversity.
Our Core Values
Kindness
Dignity
Respect
Diversity
Empathy
Integrity
Our Values
Customer Centric Culture
At Empathy Community Services, we cultivate a mindset, a philosophy and cultural identity, that empowers our staff to serve our customers in the best way possible. We recognise that our participants have different needs and expectations, so we aim to match our participants with the right support worker to help them achieve their NDIS goals.
Integrity
It is vital we work with trust, transparency, and honesty. Integrity at all levels and across all activities within Empathy Community Services is key to our day-to-day interactions with participants, their families, carers, and stakeholders. Our staff are respectful, trustworthy, and dedicated to helping our participants achieve their NDIS goals.
Kindness
Empathy is at the heart of our organization, and we are dedicated to supporting individuals with disabilities while actively fostering an inclusive community that values and embraces diversity.
Our staff are caring, responsive, and communicate with a personal touch. We value our participants, their family, carers, and stakeholders’ views. Empathy Community Services embraces diversity, and we have a zero tolerance to abuse, harm, and neglect.
Dignity and Respect
We appreciate and celebrate that everyone is different in their own unique ways, and we believe that everyone deserves to be treated with dignity and respect. We strive to ensure that each individual feels valued, seen, heard, and well supported.
Family
As a multicultural and family-oriented service provider, we aim to create a nurturing place for individual beliefs, values, truth, love, happiness, and connection. We aim to provide the opportunity for each individual to become independent and thrive within their community.
Our People
We value our employees; they are the backbone of our business and as such employees are engaged, collaborative, and highly communicative with one another. We provide an environment where people can perform at their peak, and we offer and promote a healthy work/life balance and opportunities for career development.
Our Team
Careers
Careers
Empathy Community Services is committed to empowering people to live life their way. Become a part of one of Queensland’s most trusted diversified providers of in-home care and disability services, independent and supported living, and allied health services, and help provide the holistic care, service and companionship that has been our hallmark since the very beginning.
Job Opportunities
Whether we’re on the road, in people’s homes or in our centres, everything our dedicated and passionate team of more than 50 people do is built on our commitment to recognising individuals while enabling independence, choice and freedom.
If this sounds like you, browse Empathy Community Services jobs to find the right role for you
Testimonials
Working with Empathy Community Services has been such a rewarding experience that has left a lasting impact on both my personal and professional growth. As my placement at Empathy Community Services comes to a close, I leave with a deep sense of gratitude and admiration for the incredible work being done here.
A big thank you goes out to Carissa, Juliet, and Sally for going above and beyond in teaching me the ropes of client connections and community support. Their patience and grace were truly appreciated as I navigated the complexities of the NDIS department as a newcomer. They exceeded my expectations in every way, making the learning process not only smooth but also enjoyable.
I recommend Empathy Community Services for those seeking a career in community support. Their commitment to participants’ individual growth ensures they receive the support tailored to their unique needs, fostering a sense of empowerment and belonging within the community. Thank you, Empathy, for the opportunity to grow, contribute, and make a difference in the lives of others.
Issiah De La Cruz
I would like to thank the team at Empathy Community Services.
The engagement, community events and collaboration provided is outstanding and heartwarming. We thank you for the services to the community and all you do for the CALD community. Many thanks to CEO Sally, Monera and team for the wonderful work you do. I and my team at CSDAC look forward to supporting Empathy Community Services onwards.
We highly recommend Empathy Community Services for all your NDIS, Disability and Community Support Services. Thank you.
Geua Pitt
The coaches at My Goal Savers were dedicated to supporting Kai and me achieve our dream of saving enough money to build our dream home in our country of birth.
Victoria Thomas
Thank you Sally for believing in us and encourage us, today we are good savers and we are on our way to achieving the our dream of becoming financially independent. I send you two from community leaders I worked with